Joyce Fountaine
EF0
BTW, I keep getting this error message: Error Number: 53 File not found in Form_Load
SN / RS Cannot Log Into Spotter Network
- Thread starter Joyce Fountaine
- Start date
BTW, I keep getting this error message: Error Number: 53 File not found in Form_Load
To answer your first question, yes, we’ll keep the support discussion here where it will hopefully benefit other users in the future.
To cut through the chase, can you login to SN when you go to their website? Remember, your username is not your email address, it’s your name. Since SN requires the use of real names (just like Stormtrack), I’d guess it’s “Joyce Fountaine”. I need to know if you can login to their website independent of RadarScope. Please go there and let me know what happens. Please attach any error messages.
To cut through the chase, can you login to SN when you go to their website? Remember, your username is not your email address, it’s your name. Since SN requires the use of real names (just like Stormtrack), I’d guess it’s “Joyce Fountaine”. I need to know if you can login to their website independent of RadarScope. Please go there and let me know what happens. Please attach any error messages.
Joyce Fountaine
EF0
Yes, I can. That's the first thing I did was log out and in. My user name is Joyce.Fountaine. I recently changed my password to be sure everything was fine. I can't see my "dot" on the map that shows up in SN main page as well. I'm really at a loss here. I don't know if it's something really simple we're missing.
Okay this is easy peasy now. Go into RS and enter those same credentials in the settings. You click the cog wheel, the settings tab, then go to Spotter Network. Click that and enter your username and password from SN.
Then make sure to toggle “Report Location” on by sliding the switch to on under the same tab, the advanced section.
Launch RS with your favorite radar station selected then turn on your location by pressing the top icon that looks like a mouse cursor. Once you see that blue circle on your radar display press in the center of it and it should give you a message that says, “location sent to SN”. Within a couple of minutes you should see the red beacon. I hope this works out. I can attach screenshots if you need it.
Then make sure to toggle “Report Location” on by sliding the switch to on under the same tab, the advanced section.
Launch RS with your favorite radar station selected then turn on your location by pressing the top icon that looks like a mouse cursor. Once you see that blue circle on your radar display press in the center of it and it should give you a message that says, “location sent to SN”. Within a couple of minutes you should see the red beacon. I hope this works out. I can attach screenshots if you need it.
Joyce Fountaine
EF0
Thanks, it seemed a little different doing this on my iPhone. It appears that I got online with SN only through Port 8; I cannot get connected through any others; is this going to be a problem in the field or will I still have the connectivity issues do you think? Also, when I went into RS in settings (above the Advanced setting, the area with Allison House, etc.) and it asked for my email and password, it is still showing my old email; how do I update my new email address, I can see this creating problems down the road?).
I will let you know if this works throughout the day; if you don't hear from me, we're all good. Either way, I really appreciate your help and time
.Port 8 must have something to do with a GPS or streaming application. I think for the sake of keeping this from getting too convoluted we should leave that to another day if it’s working.
If you need to update your AH email address just go to their website, login to My Account and then enter your new one where I smudged mine out in the screenshot. You’ll probably need to enter your password to change the account email. Then it’s the same procedure in RS. Just enter the new username and password and you’ll have access to your AH data.
If you need to update your AH email address just go to their website, login to My Account and then enter your new one where I smudged mine out in the screenshot. You’ll probably need to enter your password to change the account email. Then it’s the same procedure in RS. Just enter the new username and password and you’ll have access to your AH data.
Joyce Fountaine
EF0
Hey Mark, I'm back! I cannot log into SN again. I've been trying to live stream for three days now and cannot log in, whatsoever. I can get on RadarScope on my iPhone. It appears that I can get online, on and off, through RS, but cannot stay connected for more than a minute or two.
Any ideas? Thanks, Joyce
According to my RS display you’re logged in and displaying a red beacon without a doubt. See the attachment where I’ve circled your beacon in yellow and put a #1 next to it.
I can’t tell from your post whether you’re not able to connect and get online through your wireless provider or you cannot stream your videos using whatever software that may be. What makes you think it’s SN that is your issue?
I can’t tell from your post whether you’re not able to connect and get online through your wireless provider or you cannot stream your videos using whatever software that may be. What makes you think it’s SN that is your issue?
Joyce Fountaine
EF0
Because I have tried every Port on SN from Auto up to Comm 12 and they all come up with No GPS in Red. My question is do I need to connect to SN OR is RadarScope sufficient enough? We already went back to Verizon on Sunday and upgraded to the highest and fastest Data Package and that seems to be working great so that shouldn't be the issue. If RS is all I need and I don't even have to log in to SN, then I should be okay, right? The issue I seem to be having is I get on live, stream for a minute or two and then go offline.
It sounds like you may also be using an external GPS puck with software to split your GPS signal so you can share it amongst several apps. Your iPhone is using its built in location services to currently display your location. This cannot be shared among other apps. It’s only for use on your iPhone. If your Verizon signal drops out for a minute or two your SN location will be affected by that and will display your last known location.
If I’ve made some incorrect assumptions about you using a GPS puck let me know. If not please advise me of all of the apps you’re using along with that setup and if it’s being used on a Windows laptop or whatever you have besides your iPhone. In other words: what OS is your laptop, what program splits your GPS signal, what streaming app are using, what brand of puck do you use, etc.
If I’ve made some incorrect assumptions about you using a GPS puck let me know. If not please advise me of all of the apps you’re using along with that setup and if it’s being used on a Windows laptop or whatever you have besides your iPhone. In other words: what OS is your laptop, what program splits your GPS signal, what streaming app are using, what brand of puck do you use, etc.
Hi @Joyce Fountaine -
I'm trying to follow along here but to be honest I'm getting a bit muddy in the details so I'm going to start from the basics so please excuse me if some of this is review.
I'm trying to follow along here but to be honest I'm getting a bit muddy in the details so I'm going to start from the basics so please excuse me if some of this is review.
- First, you are referring to OBS & x-split earlier on and refer to streaming. First up, SpotterNetwork and RS have nothing to do directly with streaming video which is what those apps are for.
- Spotter Network ONLY deals with location; telling people where you are on a storm.
- Now, some streaming services, like Severe Studios, pull in the location information for SN members that have provided Severe Studios with their SN username and have provided SN with their Severe Studios username. This creates the link between the two.
- As far as RadarScope Tracking you, it will only be live tracking when you have the app open and allow it to track. Because leaving this option on all the time would have serious battery impacts, be sure you know your status with this.
- RadarScope is tracking your location and reporting to SN when you have the multi-layered bullseye on you location.
- Back to your Windows computer... You mentioned port 8, which is an often used port for GPS data. I assume you are talking about this with using a NEMA compliant GPS puck. This has nothing to do with RadarScope.
- On your windows computer, it has to be NEMA GPS data, perhaps from Franson GPSgate? That's the only real way I see GPS data work well anymore. If that is the case, then Franson would tell you what ports to be on with the output. You'd then want to use those ports for the SN client and any other software you might be using like GRlevel3 as an example.
