DirectX problems/uninstall

OK here goes again - our laptop yet again has a curl of smoke coming from the hard-drive:

Running Windows 2000 Professional...

We wanted to run "GRLevel3" on our laptop - and so downloaded the trial of it onto the laptop. It would not work - stating that we needed DirectX to run this program. Okay we thought - and went and installed the newest version of DirectX onto the laptop, also.

Well - now not only does the GRLevel3 program still NOT work, but also installing DirectX has had some kind of conflict with our video card and we NOW cannot run OKFIRST (which uses Weatherscope plugins) - the graphics do not show and just keep showing the generic graphic symbol in the upper-left corner. Everything else (WeatherTAP etc.) works fine.

We figured that we should just uninstall DirectX and get back to where we were at least being able to run OKFIRST - but it turns out that uninstalling DirectX is a major pain in the a$$ and, apparently, something that is not meant to be done (OR something Microsoft doesn't want you to do!). DirectX does not come with an uninstall option - and so I assume it is now imbedded within Windows on our laptop in some incredibly technical and equally unreachable place??

What now? Does anybody have any ideas as to how to uninstall DirectX?? Has anybody had any past experience with DirectX/Weatherscope plugins conflicts???

If so - I WANT to hear from you! You are the last chance to save this poor laptop's life from being flushed down the toilet.

KR
 
Does Win2000 have a restore feature like XP? If so, I would start there. GRLevel3 requires a vid card that is capable of 3d graphics, and I believe Direct X ver 9. If your laptop is aged a bit, chances are you wont be able to run GRLevel3.

(Seems to be moot at this point as you are trying to backup to where you were before.)

System restore, or a previously saved registry is probably your best bet.
 
Do a Yahoo or Goggle search for "Direct X Uninstall" and you will get a slew of web sites that has uninstall stuff that you can use. But be careful and read the fine print, etc. :shock:

I think Windows Professional has a system restore set up where you can roll back your system settings to before you installed Direct X. Check it out!! 8)

LJK.
 
Yeah, your video card likely doesn't support DirectX 9, but I don't see why that would interfere with other images (unless Weatherscope calls on Directx for rendering). Obviously that must be the problem though, or else there wouldn't be a problem at all :wink:
 
Karen,

This sounds like a continuation of your other problem with the laptop. Did you manage to update your video drivers yet? I'm not quite buying the "Direct X not compatible with your old laptop" argument as I recently updated a fairly old laptop (running 2000 pro) with the latest Direct X and was able to run the Gibson Ridge demo fine on it.

I would first of all ensure that you have ALL the latest MS patches on your machine, then go to the Laptop manufacturer and get ALL the latest patches and updates available for your laptop. A bit of work yes, but it should clear up a lot of these nagging problems. If not, a restore might be a better option if some problems have crept into your OS installation.

Cheers!
 
What video card?

Do you have the latest drivers?

Aaron

Laptop = Dell Latitude CPi (AKA PoS)

Video Card = Neomagic Magicgraph 128ZV/ZV1XD (AKA PoS)

Drivers = Registered here last night and managed to find some downloads for our type of Video Card. I downloaded them - but the problem is I don't know where to put them! I put them into the generic "DRIVERS" folder on our hard drive which the original video card drivers seemed to be located in. Nothing changed and we still cannot view OKFIRST (or the Gibson Ridge thing). Do I need to do something special with the drivers I downloaded?

We also went to Dell.com and checked out their latest support for this type of laptop. They state there are no new updates for this system - nothing.

KR
 
What video card?

Do you have the latest drivers?

Aaron

Laptop = Dell Latitude CPi (AKA PoS)

Video Card = Neomagic Magicgraph 128ZV/ZV1XD (AKA PoS)

Drivers = Registered here last night and managed to find some downloads for our type of Video Card. I downloaded them - but the problem is I don't know where to put them! I put them into the generic "DRIVERS" folder on our hard drive which the original video card drivers seemed to be located in. Nothing changed and we still cannot view OKFIRST (or the Gibson Ridge thing). Do I need to do something special with the drivers I downloaded?

We also went to Dell.com and checked out their latest support for this type of laptop. They state there are no new updates for this system - nothing.

KR

That's the same laptop I had. I can confirm that it doesn't like the later versions of the DirectX drivers, it can handle up to about DirectX 6.0 or so (don't quote me on that though). That laptop was a real piece of work...

The only thing that happened when I did put DirectX 9.0 on there, was the DirectX tests would fail (in dxdiag)... Other than that, it caused no other problems. I am thinking that WxScope calls on DirectX for rendering, and that could possibly explain the problem there...

Did you ever resolve the web graphics problem you had earlier? If not, I would venture to say that your graphics chip may be bad.
 
Karen,

This sounds like a continuation of your other problem with the laptop. Did you manage to update your video drivers yet? I'm not quite buying the "Direct X not compatible with your old laptop" argument as I recently updated a fairly old laptop (running 2000 pro) with the latest Direct X and was able to run the Gibson Ridge demo fine on it.

I would first of all ensure that you have ALL the latest MS patches on your machine, then go to the Laptop manufacturer and get ALL the latest patches and updates available for your laptop. A bit of work yes, but it should clear up a lot of these nagging problems. If not, a restore might be a better option if some problems have crept into your OS installation.

Cheers!

You might be onto something there. We tried uninstalling DirectX (with DirectX-Buster!) last night, and even the Uninstall program required the insertion of the Windows 2000 operating CD or whatever it's called. Problem is - we don't have the CD!!! We got the laptop used from a relative and no CDs came with it.

I think we REALLY need that CD........I think our system may be missing some really basic drivers that our laptop needs to swipe off the Win2000 CD.

We called a friend last night and asked if he could find us a copy of Windows 2000 on CD. We might hear from him today.....stay tuned.

FWIW - doing a simple search online reveals MASSES of people having the same trouble as we are - mainly with DirectX being screwy, and with the Neomagic Video Card I mentioned above NOT being 3D compatible when it says it is. Neomagic apparently claimed that it WAS 3D compatible.....but when all these people's problems surfaced.....retracted that statement from their website!!! Doesn't fill me with a whole lot of hope...... :(

I am sure this forum will breathe a collective sigh of relief when the Rhodens finally push the boat out and buy a new laptop. :?

KR
 
That's the same laptop I had. I can confirm that it doesn't like the later versions of the DirectX drivers, it can handle up to about DirectX 6.0 or so (don't quote me on that though). That laptop was a real piece of work...

The only thing that happened when I did put DirectX 9.0 on there, was the DirectX tests would fail (in dxdiag)... Other than that, it caused no other problems. I am thinking that WxScope calls on DirectX for rendering, and that could possibly explain the problem there...

Did you ever resolve the web graphics problem you had earlier? If not, I would venture to say that your graphics chip may be bad.

"Real piece of work"......you say it so kindly. Coming from me, the language would be a bit blue right now.

So do you think that our laptop already had an older version of DirectX on it (which it used for WxScope etc.), and when we installed the newer versio - it sent everything screwy?? I guess us ripping out everything to do with DirectX we could find last night would also have been a bad thing to do...... :oops:

No we never did solve the web compression problem - it's still happening. But the thing is - Gene says it only happens while looking at data via our Sprint Aircard.......so he seems to think that it's something to do with that card. I'm not convinced and think that it happens when using other methods of data-collection than the Sprint card - and I think it's something internally wrong with the laptop.

Thanks guys for all your help - keep it coming.....

KR
 
I can tell you from past experience, the Neomagic line of video cards will not run GRLevel3. Period, end of story. I have a Neomagic 256AV. It does accept the DirectX 9 and higher, but since the cards does not accept the 3D acceleration that DX9 does, it's rather limited. I have heard that there were issues in putting the DX9 on the machines (computers) and that it took away some functionality of the card. Apparently, there was a 3D emulator programming layer that would allow certain levels of 3D programming to work. Installing DX9 took that functioning away. The only way I've heard of restoring that functionality was to restore the computer to it's factory Specs using the restore disks.

It's not much, and it's probably not what you wanted to hear, but that's what I have heard from various sources about this. :(
 
I can tell you from past experience, the Neomagic line of video cards will not run GRLevel3. Period, end of story. I have a Neomagic 256AV. It does accept the DirectX 9 and higher, but since the cards does not accept the 3D acceleration that DX9 does, it's rather limited. I have heard that there were issues in putting the DX9 on the machines (computers) and that it took away some functionality of the card. Apparently, there was a 3D emulator programming layer that would allow certain levels of 3D programming to work. Installing DX9 took that functioning away. The only way I've heard of restoring that functionality was to restore the computer to it's factory Specs using the restore disks.

It's not much, and it's probably not what you wanted to hear, but that's what I have heard from various sources about this. :(

No! - stuff like this is EXACTLY what I want to hear!

Fact is - I don't give a monkey's about being able to run GibsonRidge stuff on our laptop anymore - all we want to be able to do is get rid of the new DirectX crap we installed, and return it to where it was yesterday, being able to at least run OKFIRST and one other program that relies on WxScope.

So that's where we want to get to. We just don't know how to get there, yet.....

KR
 
As with most things Microsft, DX9 or above makes changes to the Operating System as well as video functionality. On the OS level, it's really hard to remove those changes (unless there is a set rollback feature or removal feature built in). The installed files and modified files are literally "all over the place". Removing or modifying one, will affect another, which affects yet another, a classic Dominoe effect.

Have you tried Micro$oft's Knowledge Base in their help section? You might try search it using the "Direct X caused reduced funtion" or some kind of string like that. They might even have a fix or work around.
 
It's not a happy looking situation Karen. At least you're not shooting the bearer of the bad news. I also read somewhere, you don't have the restore disk? That's even tougher. I'm in the same boat though. I don't have the restore disks for mine either. If it goes south, then it becomes a paperweight.
 
Nope, the laptop came used from a relative back in 02 or 03 - so none of the setup software or Windows CDs came with it. But - we have someone trying to locate a copy of Win2000 on CD for us.........then we could maybe run that through the system to see if it swipes anything it needs off that....

Would an old Dell Latitude CPi running Windows 2000 have the restore function?? I thought that it was too old to have that sort of thing.......

Well - looking on the bright side - all we've lost is OKFIRST and Gibson Ridge capabilities.......everything else works (ha! - disregarding the aforementioned compression problems :evil: ). It just galls me to no end that installing some PoS DirectX update from MICRO$$$$$OFT themselves could screw up our whole laptop so much - that sucks, I'm afraid. Somebody is trying to make money out of us, it seems......

KR
 
FWIW, I had to roll back a version of direct x last year on one of my home machines. None of the 'utilities' available at that time that claimed to uninstall direct x actually worked. I had to restore the system back to original from the system disks. Turned out for the better anyway....

Good luck... hopefully you can get that cd. Otherwise I'd go for spending a grand or so on a new machine with XP.
 
So that's where we want to get to. We just don't know how to get there, yet.....

Ok, here's some objective opinions on what you could do to fix this up.

1. Attempt to reverse the DirectX installation using the information you already have. PRO - return to condition just before the GRlevel3 test. CON - still have other problems with laptop.

2. Restore laptop. You'll need to gather a bunch of stuff together first, more below. PRO - restore laptop to a factory-like condition CON - need to get a lot of drivers, ensure you have applications, operating system etc together first - lots of configuration, need to back up files etc.

If you pick option 2, here's some guidance:

- Get copy of Win 2000 from your friend. Ensure you have the Product Key before you start; if not then you'll need to retrieve your current product key (is it on a sticker on your laptop? on the bottom maybe?) - it can be pulled from the system registry if needed. Do not proceed without it!

- Get all the drivers you'll need from Dell. Here's link for your laptop: http://support.dell.com/support/downloads/...&os=WNT5&osl=EN It looks like windows 2000 will natively support a lot of hardware on that laptop, so you'll only need a few of the drivers there, specifically the IDE, CD-ROM and touch pad drivers. You may also need some of the communication drivers depending on your hardware. If you have an internal NIC and modem then you'll need the specific drivers for those too.

- Take stock of all your applications and hardware (cards etc.) that you have on your laptop. Do you have the disks for all of them? Make sure you are not going to lose anything..

- Back up any files you need to keep (documents, config files etc.)

- When ready, boot the laptop from the 2000 CD. When asked, ensure you delete the original partition and install a fresh copy of windows.. this ensures that you get rid of all the former settings etc that might be causing you trouble.

- After a succesful boot, you'll need to reinstall any missing drivers from the Dell files you downloaded. You might need to check the control panel afterwards to see if the system isn't recognizing anything - in which case you'll need to get the driver for that item. It might be prudent to have another internet connected PC around so that you can get what you need if it comes down to that.

- Once the basics are back up and running, config your system for the internet and get all the windows 2000 CRITICAL updates that are required. Also have a look at the recommended updates but be wary of what you download from that section, for instance DirectX9 sounds like a bad idea for your machine. Only take what you need in other words.

- At this point you should reinstall any applications you need for the laptop. Check to see if there's any updates for the various programs you use, sometimes updates to the operating system mean that programs must change small things to avoid other problems.

I know, this sounds like a lot of work but it is often the best thing to do to restore a computer to satisfactory operation. Even older machines can be useful if the programs and setup are appropriate for the hardware.

Good luck!
 
Back
Top