WxWorx problem...

  • Thread starter Caleb Kimbrough
  • Start date

Caleb Kimbrough

So, we got our wxworx hardware and software in the other week and installed it. It worked fine for the 2/24 chase and then the other day we fired it up and ran into a few problems...

When we start the program xmlink won't verify the antenna's serial number and therefore we can't get into mobile threat net. It says something about "ping not recieved"

We called xm and they sent a refresh signal to the antenna but it didn't help.

We think it may be a hardware problem with our antenna, I'm not sure though.

If anyone has ran into this problem before let me know, I'd like to get it up and running again soon....just in case some storms fire up soon.

Thanks!

Caleb
 
I can't specifically remember but it sounds like something I had happen before. What ended up working was I had them send the refresh signal again and then I left on for like an hour in activate mode or something. I don't remember specifically because I'd have to pull it all out and set it up.
 
Ok so I did set it all up. As I remember I left it with the activation window open. I had them resend the signal, and then I left it for over an hour. I remember it took a while. Hope this helps....

P.S. they said it was my antenna even though I had two of them
 
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If it was working fine then suddenly stopped, I would doubt a software configuration would be to blame. A few things to check:

- Try unplugging the usb cable, then power-cycling the receiver (unplugging the power cable, wait 30 seconds, re-connect power cable)

- If the receiver is plugged into an inverter, try placing a surge protector power strip inline with the receiver power cord.

- Try ensuring the inverter is well-connected to the car battery (ie, not plugged into the cigarette lighter)

- Make sure the light on the receiver stays solid green when connected to the computer. Red/green means no USB connection.

- Make sure laptop is running on external AC power source, not its battery

Hope one of these does the trick. On rare occasions, I have similar problems - and power-cycling the receiver always fixes it.
 
Any chance your firewall is keeping the receiver from communicating with the laptop? Try manually going into your firewall software to ensure you allow an exception for the Mobile Threat Net. Just a tought.
 
Any chance your firewall is keeping the receiver from communicating with the laptop? Try manually going into your firewall software to ensure you allow an exception for the Mobile Threat Net. Just a tought.

On several occasions I have had to reconfigure my firewall to allow WXWORX to run properly, however I do not remember ever getting a ping not received error. But its probably a good idea to eliminate all the possibilities.
 
I had the same error issue after chasing all of the tornadic action here in Alabama. Thanksfully I was using GR3/StormLab most of the time during the chase, but I turned off the XM system for about 15-30 minutes and everything seemed to work fine after I fired it back up.
 
I had the same problem with mine the last severe weather outbreak. I switched over to GR and after about 1 hour it worked again. This always seems to happen when I have Wxworx on for extended amounts of time .
 
So, I just spent over an hour on the phone with a nice lady named Jennifer over at Baron. We went through pretty much everything, and still the wxworx isn't working.

Either our laptops com ports are messed up somehow or we got a faulty antenna. I think that those are the only two problems that it can be.

We tried power cycling, running the antenna off different power sources, re-installing the software, and a few other things.

The only other thing that we can really try is to install the program on one of our other laptops...but when we put the disc in nothing happens. Any ideas?

If we can't get it to work soon I think we may send our antenna back in and get a replacement. The people over at Baron are really nice and helpful though... They have great customer service.

Caleb
 
Maybe we'll switch over to GR for the time being until we can get this fixed... We'll see.
 
I can't specifically remember but it sounds like something I had happen before. What ended up working was I had them send the refresh signal again and then I left on for like an hour in activate mode or something. I don't remember specifically because I'd have to pull it all out and set it up.


That is exactly the problem and resolution I had with mine. They said the new activation signal would be sent out in the next couple minutes and it should work. Well, it didn't fix it. I finally let it sit there for over an hour like you did and then it began working. It seems another person had this same thing too. There should be another thread in here on all that. I was scratching my head and had I not left it sit there for a loooong time I'd have still been scratching my head.
 
So, we got our wxworx hardware and software in the other week and installed it. It worked fine for the 2/24 chase and then the other day we fired it up and ran into a few problems...

When we start the program xmlink won't verify the antenna's serial number and therefore we can't get into mobile threat net. It says something about "ping not recieved"

We called xm and they sent a refresh signal to the antenna but it didn't help.

We think it may be a hardware problem with our antenna, I'm not sure though.

If anyone has ran into this problem before let me know, I'd like to get it up and running again soon....just in case some storms fire up soon.

Thanks!

Caleb



FYI in case there is anyone out there that may not be aware of this, you can send a refresh signal to your reciever via the world wide web.

http://www.xmradio.com/refresh/
 
I'm pretty sure you can just get a new antenna at best buy or any other place that sells XM radios, I'm pretty sure WX WORX uses the same antenna thats used with the standard XM radio. My buddy Jeff P. blew his XM antenna and just went and got a new one at Best Buy.
 
That is exactly the problem and resolution I had with mine. They said the new activation signal would be sent out in the next couple minutes and it should work. Well, it didn't fix it. I finally let it sit there for over an hour like you did and then it began working. It seems another person had this same thing too. There should be another thread in here on all that. I was scratching my head and had I not left it sit there for a loooong time I'd have still been scratching my head.

You absolutely have to have it in activation mode to recieve the refresh signal or any other signal. The activation mode is the screen with all the check boxes in it. I had that same problem back on March 12th, I was trying to upgrade to the responder package and I never recieved it because I wasn't in activation mode, once I put it in the right mode and had them send the signal again I recieved it almost instantly.
 
You absolutely have to have it in activation mode to recieve the refresh signal or any other signal. The activation mode is the screen with all the check boxes in it. I had that same problem back on March 12th, I was trying to upgrade to the responder package and I never recieved it because I wasn't in activation mode, once I put it in the right mode and had them send the signal again I recieved it almost instantly.

I never said I wasn't. I was. It had nothing to do with not being in the right mode. It had everything to do with them actually sending it that fast, right away...evidently. It just sat there and I let it sit there until about an hour later it said "sailor" on the screen. I kept walking out to the car to see and it wasn't activating for that long duration, till it finally did loooooong after I started the whole process. Unless casper the ghost walked by and was taking it out of that mode and then later came back to put it back in it, it sat there that long in activation mode without activating, with a clear shot of the sky. It seems like SEVERAL have had to do this same thing. It was only that one time it did that to me. The other it fired right up.
 
As Jason said earlier you can refresh over the web and for some reason it worked much better for me than the call-in process. I needed a refresh last week and so I called in for activation and waited and waited (and waited). Eventually, I got tired of waiting, simply logged on to the site, activated and very quickly my unit was working again.

It makes no sense why activating online worked so much better, but at least in this particular instance it made all the difference.
 
Caleb,

I'm still thinking that you're not having a problem with the receiver, but the communications between your receiver and your laptop. I don't recall ever seeing an error message indicating "ping" without it being a comm issue.

First, unplug your XM receiver from your laptop and see what your indicator light shows. Is it red, flashing green and red, or no light at all? Do a complete shutdown and restart, then boot up your computer. After all booted up and ready (give it a minute or two), hook up the receiver and see if you hear the "da ding" sound (the computer recognizes the receiver being hooked up... but DO NOT start the XM Link software. Take a look at your receiver now. Is the light doing anything different... it might go from flashing red to flashing green and red or just flashing green (don't recall and don't own one now, but I've had these types of issues so I'm trying to think it through and help.) If the lights are changing, then we're getting somewhere.

NOW... launch the XM software. When you get that error message (red window box), just close (CANCEL) that and hopefully it will ask you if you would like to set up communications. Select "yes," and then go through each comm port to ensure you're using the right comm port on the computer. Sometimes, if you unplug the receiver and it's set up on a port, you might have forgot to plug it back in the SAME port, therefore causing a comm issue. If I recall, once you set it up the first time, you need to always plug it back in the SAME port you used, as it's set up on that particular port. Keep giving this a try.

Also, you might go to the control panel, system, advanced, device manager to ensure you have no yellow exclamation marks indicating trouble with your USB port drivers.

Keep plugging away. I've just got a hunch that it's something rather simple, and it's a communications problem rather than your receiver not working.
I sure hope I can help.

Do you by chance have another laptop you can set this up on and see if it's working on it?

BTW... are you using the AC to DC power adapter or a direct DC plug in?
 
Billy,

I'm also pretty sure that it is a COM problem on the computer. The weird part is , we can plug in the receiver and xmlink recognizes it and automatically selects it. I've checked the device manager and everything seems to be working fine. I've tried pretty much everything with the COM ports....to no avail. The only thing I can think of is if we accidentally plugged it into the wrong port and then the computer got confused and for some reason an older device is blocking the ping for the receiver. I'm not sure.

We have two extra laptops that we're going to try out tomorrow morning (we didn't have time to today.) If neither of those work then I'm just going to assume it is a receiver problem and have it replaced. We've tried two different power sources (running directly off the battery and through an inverter) and nothing changed, so I'm pretty sure this isn't the problem.

Also, it's useless to send a refresh signal because we can't enter activation mode. I think this is because xmlink can't retrieve the radio ID number.

I'll try the other laptop out tomorrow and let you know if that works or not.
 
Can you simply uninstall the software and then reinstall? This may fix it... but keep in mind, just be sure to remember which port you use for the USB plug in next time. I sure hope that's all it is!

I always used to use different color usb cables... the one I used for my receiver was white, so I made up a little saying in my head... "white on the right." I had two usb ports on the back side by side. Once I could remember that, I never had issues again.

Again, I hope this works!
 
Billy,

I'm also pretty sure that it is a COM problem on the computer. The weird part is , we can plug in the receiver and xmlink recognizes it and automatically selects it. I've checked the device manager and everything seems to be working fine. I've tried pretty much everything with the COM ports....to no avail. The only thing I can think of is if we accidentally plugged it into the wrong port and then the computer got confused and for some reason an older device is blocking the ping for the receiver. I'm not sure.

We have two extra laptops that we're going to try out tomorrow morning (we didn't have time to today.) If neither of those work then I'm just going to assume it is a receiver problem and have it replaced. We've tried two different power sources (running directly off the battery and through an inverter) and nothing changed, so I'm pretty sure this isn't the problem.

Also, it's useless to send a refresh signal because we can't enter activation mode. I think this is because xmlink can't retrieve the radio ID number.

I'll try the other laptop out tomorrow and let you know if that works or not.

Caleb:

You can also check the WX-Worx listserv, as there are a number of people on the list that may be able to help you.

To subscribe:

email to

[email protected]
with the word 'subscribe' in the title.

-Eric
 
I just got off the phone with the tech guy over at Baron and he said that our receiver was faulty, so we are going to send it to them and have 'em take a look at it.

Hopefully we'll have it back (and working) in about a week and a half at most.

Thank all of you for offering your help, I appreciate it.
 
Caleb, where are you located? Maybe you can find someone in your area you can borrow their antenna, and trouble shoot your system with their system. I have an extra antenna I carry in the truck.

Hank
 
Caleb, where are you located? Maybe you can find someone in your area you can borrow their antenna, and trouble shoot your system with their system. I have an extra antenna I carry in the truck.

Hank

Good idea. I'm in Manhattan, KS which is about 2 hours away from Kansas City, 2 hours from Wichita, and 3 hours from Lincoln, NE...

I don't personally know anyone in town that has Wxworx but I'll ask a couple of the local spotter people if they know anyone.

We shipped out our antenna today, so hopefully we'll be getting it back by next weekend or so. It may be a good idea to buy a spare antenna.... We'll see.

Caleb
 
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