Training Shows not Completed

[Kacie Stevens]

Hi, I completed the training but when I log in, it still says not passed on my dashboard. I have logged out and back in, cleared my cache and cookies, restarted my browser, and it still shows as not passed. How can I remedy this?



I used the same email for the training site as I did for the Spotter Network site as well.

 

[Kacie Stevens]

anyone know how I can resolve this? can someone tag the spotter network support guys?

 

[Mark Blue]

Kacie,

I notified our SN support that your thread was overlooked. Seems like it could be related to the database work that was ongoing a few days ago.

Thanks,
Mark

 

[John Wetter]

Hi Kacie, Right now your issue has us stumped, if it's okay with you, we'd like to keep looking into this to see what the root cause is. We had an issue about a month ago with training records not syncing over but that has been resolved and training for others has come forward so not quite sure what's happening here. I'll be sure to follow up when we know more!

 

[Kacie Stevens]

OK, let me know, im eager to get going on things, so I can contribute with reports and things.

 

[Kacie Stevens]

Would it help if I went back and took the test again?

 

[RyanHickman]

@Kacie Stevens This should now be resolved. Sorry for the trouble.