I've been reading the comments on StormTrack regarding this event and how it was handled. I'm not going to get into the minute-by-minute specifics of the event, but I wanted to share a few general comments (the comments apply to OUN, and not necessarily any other WFO).
- Telephone is THE quickest way to get a report to us. We have lots of phones, and they are almost never all in use at one time. You should never assume that we already have the information, because in most cases we don't. You should also never assume that we are too busy to talk on the phone. If you are in doubt about how to report, use the phone. We may not have time for a lengthy conversation, but we appreciate the report. We do not publish the one toll-free number we have since it is for EM/Public Safety use. The number for chasers to call is 405-325-3816, 24 hours a day, every day. We also have a form on our webpage to submit reports. Those reports alarm on AWIPS. The reports we receive are used in combination with all the other data sources to make warning decisions.
- We are taking steps to be more active in monitoring chaser feeds, and I see great value in being able to see a live image/video versus just relying on a verbal description. The issue of knowing where the chaser is looking is a big one, and has prompted me on several occasions to call the chaser or send a TV station a message asking which way they are looking. It would be great to have this automated somehow. Video feeds have helped us make warning decisions (both to warn or not to warn). (In a few cases, watching the feeds and comparing what we see and what is being reported has also been an enlightening experience).
- On a side note, while we are exploring ways to monitor social media sites like Facebook and Twitter, I would not recommend using these as a way to get real-time reports to us. Assume that no one here is monitoring either of those sources. They might be useful after the fact. There is a new Facebook page called "OUN Events 2010" that can serve as a collection point for post-event images, video, accounts, etc. You can also e-mail me post-event information at
[email protected].
Our operations continue to become much more complex as we integrate new data sets into the mix. Many of us monitor SpotterNetwork via GR2A during an event to get an idea of where chasers are located and if they are feeding video. In addition, if someone submits a report via SpotterNetwork, it automatically appears in the NWSChat, and alarms in our AWIPS. We are also trying to monitor streaming video that some of the TV stations have, watch live blogs, take a peek at chaser forums every once in a while, do NWSChat, make probing calls into areas where we are not getting reports, doing amateur radio, etc. There is a lot of information used to make warning decisions.
Contrary to what some chasers think, we do appreciate the live reports and streams, and post-event information. The information Monday was extremely valuable. We are exploring ways to integrate this data source into our operations.
That's all for now.
Rick