Mobile Threat Net doesnt work

[Joerg Kudella]

Hi Guys,

we got some problems getting the Mobile Threat Net Receiver working with my Laptop in the car. I have Windows 7 64bit, using Franson GPS Gate and a BU353 GPS. We are using all the same setup on another laptop with windows 7 32bit, and everything works perfectly. On my laptop I always get the same error messages, when I open the program only the XM link window opens, saying that there is no response to ping message, and that it failed determining serial number. Just plug it into the other laptop, and everything is okay.
Are there any known problems with the Windows 7 64bit or does anybody have an idea what might be wrong ? Already spent hours and hours evaluating the problem, but without success. And looking through the search here didnt bring me any further. For sure we are safe as long as the other one runs, but I like to have redudancy.

Hope anyone has got an idea ?

 

[Josh VandenTop]

I had a similar issue this spring when I started mine for the first time. I had to plug it in, go to control pannel/system/device manger and then manually update the drivers. Mine has worked since, hope this helps.