• After witnessing the continued decrease of involvement in the SpotterNetwork staff in serving SN members with troubleshooting issues recently, I have unilaterally decided to terminate the relationship between SpotterNetwork's support and Stormtrack. I have witnessed multiple users unable to receive support weeks after initiating help threads on the forum. I find this lack of response from SpotterNetwork officials disappointing and a failure to hold up their end of the agreement that was made years ago, before I took over management of this site. In my opinion, having Stormtrack users sit and wait for so long to receive help on SpotterNetwork issues on the Stormtrack forums reflects poorly not only on SpotterNetwork, but on Stormtrack and (by association) me as well. Since the issue has not been satisfactorily addressed, I no longer wish for the Stormtrack forum to be associated with SpotterNetwork.

    I apologize to those who continue to have issues with the service and continue to see their issues left unaddressed. Please understand that the connection between ST and SN was put in place long before I had any say over it. But now that I am the "captain of this ship," it is within my right (nay, duty) to make adjustments as I see necessary. Ending this relationship is such an adjustment.

    For those who continue to need help, I recommend navigating a web browswer to SpotterNetwork's About page, and seeking the individuals listed on that page for all further inquiries about SpotterNetwork.

    From this moment forward, the SpotterNetwork sub-forum has been hidden/deleted and there will be no assurance that any SpotterNetwork issues brought up in any of Stormtrack's other sub-forums will be addressed. Do not rely on Stormtrack for help with SpotterNetwork issues.

    Sincerely, Jeff D.

Internet Issues: Card or Amplifier Problem?

JThumberger

EF0
Joined
Feb 28, 2009
Messages
31
Had a heck of a time with my internet connection yesterday. Started as soon as I left home and have ye to figure out what the problem is. Hoping someone here can point me in the right direction (Gordon?)...

When my internet card (USB760) is connected directly to the computer with no amplifier/antenna, the internet works just fine. However, as soon as I connect up my Rockies Amplifier, the signal drops (?!?!) and I lose my connection. If I plug the amplifier in before I make my connection, I can't even connect.

Would this be a problem with the amplifier/antenna? Or would it more likely be my internet card? Since the card works without the amplifier/antenna connected, if it is indeed the card then it would have to be related to the antenna port I guess.

Any ideas?
 
Is power light on amplifier ? , For trouble shooting please contact through our sales web site . Not on the forums. No use in using their bandwidth for this.
JThumberger said:
Had a heck of a time with my internet connection yesterday. Started as soon as I left home and have ye to figure out what the problem is. Hoping someone here can point me in the right direction (Gordon?)...

When my internet card (USB760) is connected directly to the computer with no amplifier/antenna, the internet works just fine. However, as soon as I connect up my Rockies Amplifier, the signal drops (?!?!) and I lose my connection. If I plug the amplifier in before I make my connection, I can't even connect.

Would this be a problem with the amplifier/antenna? Or would it more likely be my internet card? Since the card works without the amplifier/antenna connected, if it is indeed the card then it would have to be related to the antenna port I guess.

Any ideas?
Click to expand...
 
I realize there is no point in trying to troubleshoot your product here in the forums and would not have posted here if I was 100% sure that the amplifier was to blame. But on the flip side, there is no sense contacting your sales group if the problem is my internet card. That is why I posted here to see if anyone had any ideas to help pinpoint which it might be. I would have PMed you directly but figured someone else may have experienced the same problem and would also be able to help.

Yes, the power light is on, which is one reason I think it might be a card problem instead.

Gordon Spencer said:
Is power light on amplifier ? , For trouble shooting please contact through our sales web site . Not on the forums. No use in using their bandwidth for this.
Click to expand...
 
It can be a number of things , please email direct to troubleshoot.

JThumberger said:
I realize there is no point in trying to troubleshoot your product here in the forums and would not have posted here if I was 100% sure that the amplifier was to blame. But on the flip side, there is no sense contacting your sales group if the problem is my internet card. That is why I posted here to see if anyone had any ideas to help pinpoint which it might be. I would have PMed you directly but figured someone else may have experienced the same problem and would also be able to help.

Yes, the power light is on, which is one reason I think it might be a card problem instead.
Click to expand...
 
Is the light on your Rockies amplifier glowing green when it's connected to the power source and your data card?

EDIT: I saw there was a duplicate thread, so it appears this question was already answered by Gordon.
 
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