Amos Magliocco
EF5
I called XM at 12:19 PM (according to their own records) attempting to disconnect my subscription to the Responder package. I was transferred five times, told that the "cancellation department" was the only group who could terminate my account. But after each transfer, I was dumped back into the general customer service queue where after hold times of around ten minutes each I was told, yet again, that the "cancellation department" was what I needed. I talked with both American and Indian representatives, and I talked to one supervisor who gave me a 219 phone number and said I'd have to call myself. This turned out to be Barons (the manufacturer of the Wx-Worx box and data provider) and they had no idea why XM thought that they could perform any actions on my XM account.
So I started over. Finally, I reached someone who seemed to know what he was talking about, but of course he also could not disconnect my service. He transferred me again, and at long last I talked to the "cancellation department."
Here's the important part of this post: 800-998-7900 is the direct line to the deeply secretive XM cancellation department. I used about 75 cell phone minutes to get that number, so hopefully posting it here will save others some time. I'll be investigating any and all alternatives to XM for 2007.
So I started over. Finally, I reached someone who seemed to know what he was talking about, but of course he also could not disconnect my service. He transferred me again, and at long last I talked to the "cancellation department."
Here's the important part of this post: 800-998-7900 is the direct line to the deeply secretive XM cancellation department. I used about 75 cell phone minutes to get that number, so hopefully posting it here will save others some time. I'll be investigating any and all alternatives to XM for 2007.