• After witnessing the continued decrease of involvement in the SpotterNetwork staff in serving SN members with troubleshooting issues recently, I have unilaterally decided to terminate the relationship between SpotterNetwork's support and Stormtrack. I have witnessed multiple users unable to receive support weeks after initiating help threads on the forum. I find this lack of response from SpotterNetwork officials disappointing and a failure to hold up their end of the agreement that was made years ago, before I took over management of this site. In my opinion, having Stormtrack users sit and wait for so long to receive help on SpotterNetwork issues on the Stormtrack forums reflects poorly not only on SpotterNetwork, but on Stormtrack and (by association) me as well. Since the issue has not been satisfactorily addressed, I no longer wish for the Stormtrack forum to be associated with SpotterNetwork.

    I apologize to those who continue to have issues with the service and continue to see their issues left unaddressed. Please understand that the connection between ST and SN was put in place long before I had any say over it. But now that I am the "captain of this ship," it is within my right (nay, duty) to make adjustments as I see necessary. Ending this relationship is such an adjustment.

    For those who continue to need help, I recommend navigating a web browswer to SpotterNetwork's About page, and seeking the individuals listed on that page for all further inquiries about SpotterNetwork.

    From this moment forward, the SpotterNetwork sub-forum has been hidden/deleted and there will be no assurance that any SpotterNetwork issues brought up in any of Stormtrack's other sub-forums will be addressed. Do not rely on Stormtrack for help with SpotterNetwork issues.

    Sincerely, Jeff D.

wx worx tech support issues

Joined
Jun 12, 2004
Messages
271
Location
South East Wisconsin
Anyone else with the wx worx system having any issues with their tech support?

I was getting an error message when I was setting the account up with XM last week. The person told me I would need to call wx worx tech support. So I call, and the person tells me someone will call me back shortly. Now, I am in my car, and its 14 degrees out. I waited out there for a half hour and still no call. I go in and 2 hours later I finally get a call. So the lady seems to know exactly what to do with this error, and walks me through set up. Great. Its working. Now today, I want to play with it, and I get the same error message. I call them up, and the first time, I got nothing but ringing. Finally a message came on saying, "Your party is not answering. Please try back later". So I try 5 minutes later, and get through. I ask for someone for tech support, and the lady says, "OK, give me your name and number and someone will call you back"

WTF is that all about? Do they only have one person on duty or something?

Just wondering if others have dealt with this. Not THAT big of a deal at the beginning of March, but I sure hope I do not have any problems out in the field chasing.


Doug Raflik
[email protected]
http://www.wxnut.net
 
Call them back untill they help you. thats what i had to do once. i think i called them 3 times till i finally got a tech dude. But all my question delt with was the GPS. they were currently in board meeting or somthing. Ill say they should do better, with support than they are for sure.
 
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