Should have elaborated - the bars on my cell indicating an improved signal would GO DOWN when I plugged it in - contrary to how it was working originally.
They didnt ask any questions, sent me a new one free of shipping - and when I plugged it in today the reception was back up and working....I thought an antenna was bulletproof, was I wrong.
What fooled me was that perhaps it was ruined from lightening, thats all I could figure on.
BY the way Wilson suggests running a ground wire from one of the antennas' little metal sprears to a metal base, grounding it can prevent a failure....hmmmm any thoughts on this?