fplowman
Im sure folks already know this. Sprint uses shady and questionable business practices.
I used their phone service since 2001. This year while in western Ks. ( May 4th and 5th ) I was charged roaming fees. My understanding was I can use the phone in Kansas and Missouri with 1000 minutes.
They turned my phone off because of an outside cost of the monthly approval amount an additional .50 a minute roaming charges. totaling about 150 minutes of roaming charges. for a total of wanting something like $200
I then asked them to turn my phone off. They said I could not. This caused me some depression and I was detached from the whole situation out of anxiety. I started service with Verizon.
As I detached myself from the problem they continued to charge me a monthly fee. This grew to about $ 400 + dollars as I recall.
I went to the Sprint store to settle this issue eventually as the hate mail from Sprint poured in.
They were unable to help me. They put me on the phone in the Sprint store as i waited for an aprox 30 minutes. And another 20 - 30 minutes on the phone with them. Total - 50 min to an hour.
They wanted their $ 400 to disconnect my service, although it was laready disconnected. And to pay my bill in full.
The amount they claimed I owed them changed form person to person that I spoke with. This was frustrating as well.
Anyways this goes on and they refused to send me a paid in full letter or bill. They said my next bill would reflect a zero balance.
Now this was back in the summer. I thought this was taken care of. Fast forward to today. I receive a letter from sprint requesting $ 11.40. And that suspension of my service was imminent.
I am just overwhelmed by these business practices. I can never get to a decision maker at Sprint. They threaten me with adverse action to my credit and suspending my phone I thought I had buried 6 months ago.
I called againb waited on hold and wen through the prompts. They told me my last bill of $ 38,983.17 was unpaid. I asked him. I said do you believe that amount is accurate? He laughed and said no. I said then why do you believe that the 11.40 was accurate? He said he would waive the $ 11.40.
I want to believe this is true and they have gone away for good. But I have my doubts. This nightmare seems it will never end.
Please I beg and implore you. please save yourself time and heartache, avoid Sprint at all costs. Its like an ex wife wanting money that never goes away.
I used their phone service since 2001. This year while in western Ks. ( May 4th and 5th ) I was charged roaming fees. My understanding was I can use the phone in Kansas and Missouri with 1000 minutes.
They turned my phone off because of an outside cost of the monthly approval amount an additional .50 a minute roaming charges. totaling about 150 minutes of roaming charges. for a total of wanting something like $200
I then asked them to turn my phone off. They said I could not. This caused me some depression and I was detached from the whole situation out of anxiety. I started service with Verizon.
As I detached myself from the problem they continued to charge me a monthly fee. This grew to about $ 400 + dollars as I recall.
I went to the Sprint store to settle this issue eventually as the hate mail from Sprint poured in.
They were unable to help me. They put me on the phone in the Sprint store as i waited for an aprox 30 minutes. And another 20 - 30 minutes on the phone with them. Total - 50 min to an hour.
They wanted their $ 400 to disconnect my service, although it was laready disconnected. And to pay my bill in full.
The amount they claimed I owed them changed form person to person that I spoke with. This was frustrating as well.
Anyways this goes on and they refused to send me a paid in full letter or bill. They said my next bill would reflect a zero balance.
Now this was back in the summer. I thought this was taken care of. Fast forward to today. I receive a letter from sprint requesting $ 11.40. And that suspension of my service was imminent.
I am just overwhelmed by these business practices. I can never get to a decision maker at Sprint. They threaten me with adverse action to my credit and suspending my phone I thought I had buried 6 months ago.
I called againb waited on hold and wen through the prompts. They told me my last bill of $ 38,983.17 was unpaid. I asked him. I said do you believe that amount is accurate? He laughed and said no. I said then why do you believe that the 11.40 was accurate? He said he would waive the $ 11.40.
I want to believe this is true and they have gone away for good. But I have my doubts. This nightmare seems it will never end.
Please I beg and implore you. please save yourself time and heartache, avoid Sprint at all costs. Its like an ex wife wanting money that never goes away.
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