Spotter Network: RadarScope never shows my location, not in spotters list either

[Amanda C]

Hi!

I passed my Spotter Network test, location is on in RS, I’m logged in to SN in RS, location is on in iPhone (different device so I know it’s not that!) it’s shown my dot occasionally (and by occasionally I mean less than five times in a year, maybe two?) but it never stays. I’m not even in the spotters list at the top of the map! What’s going on??? Why has it always been like this? It doesn’t stay on if it does and I’m spending serval minutes at a time multiple times in the app

Amanda

 

[Randy Jennings]

Check your sethings in RS to make sure "report location " is on. You can be logged into SN and display other spotters and still not report your location if that setting is off.

 

[Amanda C]

Check your sethings in RS to make sure "report location " is on. You can be logged into SN and display other spotters and still not report your location if that setting is off.

Hi Randy!
Yes, it’s on! Even the location settings in my phone itself. That’s what I meant in my post when I said “location is on” that was my “report location” swipe tab. Everything is as it should be! Report location is on, cell phone location is on for the app, logged into Spotter Network. I’ve tried with and without wifi, this is my second phone since having the app, occasionally it will show my location in the app as my dot and my name in the list at the top, it disappears about an hour later at most! I can see other people! I don’t know what’s going on with it! I’ve reinstalled the app a few times! Even with a pro subscription it did this!

 

[John Wetter]

Hi Amanda, does RadarScope have the icon like in this post? You also mentioned mping in a previous comment, please know that mPING and SN have no relationship and are completely separate in the data. Having a pro subscription would have no impact on this working or not.

 

[Amanda C]

Hi Amanda, does RadarScope have the icon like in this post? You also mentioned mping in a previous comment, please know that mPING and SN have no relationship and are completely separate in the data. Having a pro subscription would have no impact on this working or not.

Hi John!

No, usually it doesn’t. It comes on prior to the brief moments my location is being displayed.

 

[John Wetter]

Hi John!

No, usually it doesn’t. It comes on prior to the brief moments my location is being displayed.

That would be the key then. It would be something with the app or with location services on your phone. Unfortunately we can't help with device-specific issues.

 

[Amanda C]

That would be the key then. It would be something with the app or with location services on your phone. Unfortunately we can't help with device-specific issues.

Ok! I’m happy we found the problem!! Thanks anyway! I’ve been through two phones and several reinstallations, But with our investigation I’ve learned I can manually have my location temporarily displayed, so we’ve made progress!

 

[Randy Jennings]

Silly question, do you have the select radar site (ie. K### is showing) on? On my android device when you have the select radar turned on, the location ring goes away. Turn the select radar off, and the location ring appears again.

 

[Amanda C]

I don’t know what you mean, but there’s a button at the bottom that looks like an arrow, when I tap on it, it shows the location ring and a while later my dot appears. I have to do this every time I open the map. My phone settings allow the app to track my location and run in the background! It just never stays on for me!

 

[Randy Jennings]

iOS buttons look different, but when you have the select radar on it looks like this

I will note, that on the RS version I now have on my Android device, turning on select radar no longer makes the location circle go away, however, if you have select radar on then turn on location, the select radar goes away. It also will never show other spotter locations when select radar is on.