Tim Samaras
Guest
- Joined
- Dec 16, 2003
- Messages
- 173
So, now its back up.
What the heck happened?
Tim
What the heck happened?
Tim
-
After witnessing the continued decrease of involvement in the SpotterNetwork staff in serving SN members with troubleshooting issues recently, I have unilaterally decided to terminate the relationship between SpotterNetwork's support and Stormtrack. I have witnessed multiple users unable to receive support weeks after initiating help threads on the forum. I find this lack of response from SpotterNetwork officials disappointing and a failure to hold up their end of the agreement that was made years ago, before I took over management of this site. In my opinion, having Stormtrack users sit and wait for so long to receive help on SpotterNetwork issues on the Stormtrack forums reflects poorly not only on SpotterNetwork, but on Stormtrack and (by association) me as well. Since the issue has not been satisfactorily addressed, I no longer wish for the Stormtrack forum to be associated with SpotterNetwork.
I apologize to those who continue to have issues with the service and continue to see their issues left unaddressed. Please understand that the connection between ST and SN was put in place long before I had any say over it. But now that I am the "captain of this ship," it is within my right (nay, duty) to make adjustments as I see necessary. Ending this relationship is such an adjustment.
For those who continue to need help, I recommend navigating a web browswer to SpotterNetwork's About page, and seeking the individuals listed on that page for all further inquiries about SpotterNetwork.
From this moment forward, the SpotterNetwork sub-forum has been hidden/deleted and there will be no assurance that any SpotterNetwork issues brought up in any of Stormtrack's other sub-forums will be addressed. Do not rely on Stormtrack for help with SpotterNetwork issues.
Sincerely, Jeff D.
So...what happened to ST???
- Thread starter Tim Samaras
- Start date
Tim Vasquez
EF5
- Joined
- Dec 4, 2003
- Messages
- 3,411
The server froze. I understand the outage ran for 2 days but I did not get word about it until yesterday afternoon. By that time tech support was gone for the day, so I had to work the issue today.
Tim
Tim
fplowman
Wow... I think it went down sunday night.. i was wonderin' what the hell???? Glad were back up!
Tim Samaras
Guest
- Joined
- Dec 16, 2003
- Messages
- 173
That's too bad.
Tim, I wonder if it would help you out if you passed on the dedicated server support contact info to the moderators on this list so that they can shake 'em up if you aren't around when (not if) it happens again?
Tim
Tim, I wonder if it would help you out if you passed on the dedicated server support contact info to the moderators on this list so that they can shake 'em up if you aren't around when (not if) it happens again?
Tim
Tim Vasquez
EF5
- Joined
- Dec 4, 2003
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- 3,411
The solution is a little more complicated. If I have to do server maintenance on short notice and can't get info posted, someone might jump the gun and get tech support alerted about a nonexistent issue. The current scheme works; I just need to get word about outages more quickly. If I go on vacation I'll delegate some of these responsibilities.
Tim
Tim
Jeff Smith
EF3
Thanks for your hard work, the forums are awesome tools.
Jeff
Jeff
Tim Vasquez
EF5
- Joined
- Dec 4, 2003
- Messages
- 3,411
Thanks to advice from David Drummond I signed us up for websitepulse.com to have the server monitored.
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