Mike Hollingshead
Well I thought I'd have to type something on here for help getting my wxworx to activate. Now that I got it working, after several hours this afternoon, I figure maybe this example might help some when they go to reactivate.
First off I found it a nice surprise they offered to waive my reactivation fee from the get go. When I called and told them I'd like to reactivate the lady took all the info and said she'd waive the reactivation fee(I never asked for this). So, if you don't get this offered you may ask for it and then get it. Maybe she only offered it since I had the service last year, I don't know.
Anyway, I made this call at 1 pm. They say it only takes 15 minutes to 1 hour for the reactivation signal to be sent out. It goes out for the next 24 hours. So, I wait a full hour before even trying. I figured that was the smart thing to do, which I guess it still was. From 2 till about 3 I messed with it and all I would get under the Service Level box was "None defined".
What happens is the xmlink box comes up and quickly pops up another box for "activation mode". Everything looked fine in the xmlink box. The 2 sat indicator levels were good(low numbers in both) and it was locked and communicating. So that told me everything was good on my end. That activation box showed no service level too. I didn't know if I should hit done or leave it up so I messed around with both. Whenever I'd click done it would just pop back up and sit there.
After an hour of messing around I called back for the first time and was told everything looked fine on their end and that the signal WAS being broadcast right now. I explained the activation mode window and he suggested I just let it sit with that open rather than clicking done. I checked the unit id number with him to make sure they had it right and they did. So, again I wait. I restarted it again and this time just let it sit there without clicking done in the activation mode window. I went inside and came back out 40 minutes later and guess what? "No Service level defined" GRRRRRRRRRRRRRRRRRRR. It is now 5pm, 4 hours after I made the first call. It just sat there for 40 minutes which started over 3 hours after the first call.
Now I'm getting worried that I'll be trouble shooting the software all night. I call xm for the 3rd time and he suggests I call wxworx support. So I track down their number while still not touching anything and letting it sit. I call and get put on hold right away. So I walk back out to the car with the cordless phone and it is STILL not activated. Not long after I look at it it switches and says Sailor!!!! I quickly hung up the phone.
Soooooo, my tip is maybe wait more than 1 hour after you call and then plan on letting the thing sit there for a good hour. I mean it was supposed to be broadcasting the reactivation signal that whole time and still took nearly a full hour of sitting there a few hours after I made the original call. So if you think something else must be wrong when your connection seems fine and they say they are broadcasting, this might be what has to be done....nothing for a long time.
First off I found it a nice surprise they offered to waive my reactivation fee from the get go. When I called and told them I'd like to reactivate the lady took all the info and said she'd waive the reactivation fee(I never asked for this). So, if you don't get this offered you may ask for it and then get it. Maybe she only offered it since I had the service last year, I don't know.
Anyway, I made this call at 1 pm. They say it only takes 15 minutes to 1 hour for the reactivation signal to be sent out. It goes out for the next 24 hours. So, I wait a full hour before even trying. I figured that was the smart thing to do, which I guess it still was. From 2 till about 3 I messed with it and all I would get under the Service Level box was "None defined".
What happens is the xmlink box comes up and quickly pops up another box for "activation mode". Everything looked fine in the xmlink box. The 2 sat indicator levels were good(low numbers in both) and it was locked and communicating. So that told me everything was good on my end. That activation box showed no service level too. I didn't know if I should hit done or leave it up so I messed around with both. Whenever I'd click done it would just pop back up and sit there.
After an hour of messing around I called back for the first time and was told everything looked fine on their end and that the signal WAS being broadcast right now. I explained the activation mode window and he suggested I just let it sit with that open rather than clicking done. I checked the unit id number with him to make sure they had it right and they did. So, again I wait. I restarted it again and this time just let it sit there without clicking done in the activation mode window. I went inside and came back out 40 minutes later and guess what? "No Service level defined" GRRRRRRRRRRRRRRRRRRR. It is now 5pm, 4 hours after I made the first call. It just sat there for 40 minutes which started over 3 hours after the first call.
Now I'm getting worried that I'll be trouble shooting the software all night. I call xm for the 3rd time and he suggests I call wxworx support. So I track down their number while still not touching anything and letting it sit. I call and get put on hold right away. So I walk back out to the car with the cordless phone and it is STILL not activated. Not long after I look at it it switches and says Sailor!!!! I quickly hung up the phone.
Soooooo, my tip is maybe wait more than 1 hour after you call and then plan on letting the thing sit there for a good hour. I mean it was supposed to be broadcasting the reactivation signal that whole time and still took nearly a full hour of sitting there a few hours after I made the original call. So if you think something else must be wrong when your connection seems fine and they say they are broadcasting, this might be what has to be done....nothing for a long time.
