I chose verizon over sprint

[Christopher Jacobs]

Long time Sprint customer and agree with what has been said here...that they have good phone/data service. But I have found, at least at my location, that the employees in the Sprint store are not as knowledgable as they should be. I walked in this week because I wanted to set my phone up (Samsung Z400) so that I could use it as a modem. The guy kinda looked at me funny and said that they dont offer that service...especially with the newer phones...because of the aircards and stuff. I mentioned that the instruction book says I can use it as a modem with a "phone as modem" plan. He looked at me funny again and just kinda said "well if you can make it work...". He signed me up for a data plan (which turned out to be the wrong plan) and I left. I spent 3 hours at home trying to make the thing work...finally calling customer support. The guy on the customer support line was courteous and knowledgable, and hooked me up with the right plan.

Maybe it is just my Sprint store, but I have just not had any luck there. I usually go there because I like to interact with a human being first, but I think I'll just start doing everything online now.

The phone is working great so far...as a modem. It is a lot faster than I thought it would be (running it through a D-Link bluetooth on my laptop). I haven't tested it on the road though. I'm hoping it continues to work well in rural areas.

 

[Jason Foster]

The OP's experience is one you had better expect more and more. It is the newest in training from large companies to get you interested in spending more money somehow. Everything from a pre-recorded message at fast food before the real speaker girl (or guy) takes your order.

Everyone is all of a sudden asking for SSN too. I too had a similar situation, but perhaps a little less frustrating because when I said "no" to giving personal information the person looked puzzled for a second, but then just went ahead and helped me.

Sprint customer service has treated me like crap over the years (since I first started using them for data card service in 2003). Still have them try to 'collect' for an account that I never had a contract with them on.

I still use them, but I have a round about way to get a big discount and so I'm not the one who technically owns the account. But I hear that customer service is still really bad.

A buddy is trying out Verizon so we'll be able to compare side-by-side now...well locally anyway.