I chose verizon over sprint

[brandongreen]

Here is a brief summary of what happened yesterday. I went to the verizon store and asked them how much i could get wireless broadband per month with law enforcement discount. He said $48. Neat. No hassle. No stupid BS. So I go to the sprint store and i wait for 20 minutes in line. Then I get called over to Naomi. She said how can I help you today. I said I want to know if yall can give me my LE or state discount. She said she wouldnt know unless i gave her my DL. Hesitant I gave her my DL. Then she said she needed my SSN. I told her she didnt need that. so she gets her manager and he says they need my SSN. I said no. She then says a second ID would work. Getting pissed, I give 2nd ID. 15 minutes later she comes back and enters some crap into the computer and starts with the whole would you like to have special offers sent to your address crap. I said all I want is to know if you give a damn discount! This is not necessary! She then hands me her cell phone and some woman who barely speaks english said thank you for your interest in sprint pcs, press 1 for english... I handed the phone back, grabbed my ID's and the photocopy they made and said "go f*** yourself!" I returned to verizon and happily gave them my business.

 

[Jason Boggs]

I actually like the Sprint service, but I hate the customer support. Their customer interaction is the worst I have ever seen with any company I have dealt with. Sometimes I don't get a bill and sometimes they try to charge me twice in the same month. I've had them do that more than once. I bite my tongue and try to be civil because I actually like the service and data card.

 

[Greg McLaughlin]

I haven't had a problem with their customer service in the three years I have been with them, however it sounds like I am the exception. I must say, their cell coverage has a lot of holes in it, but their mobile broadband network is excellent, especially across much of the open Plains where we chasers tend to roam.

 

[Chris Sokol]

I was a bit worried when the Alltel buyout occurred...so far I have not been disappointed.

 

[rdale]

With Sprint you just go to their discount webpage and enter your employer email address. They tell you right away if you qualify, and send the discounts to your email address. Took me 30 seconds to find that I get a 15% discount since my wife works for the state.

 

[Scott Weberpal]

I handed the phone back, grabbed my ID's and the photocopy they made and said "go f*** yourself!"

Real classy. I hope I don't ever have to deal with you in person.

 

[Joey Ketcham]

Real classy. I hope I don't ever have to deal with you in person.

I agree, I think Brandon was being difficult to deal with. That's the crappy part of working in customer service is dealing with people who have an attitude from hell. Sprint and Verizon are two separate companies, both have their own policies. While I'm sure Brandon just wanted a simple yes or no answer, the fact is the customer service rep has a job to do and going through that process is a part of it.

 

[Jesse Risley]

While I'm sure Brandon just wanted a simple yes or no answer, the fact is the customer service rep has a job to do and going through that process is a part of it.

The real problem with these procedures, as you noted, lies with the actual company. The employees can be formally sanctioned if they don't follow the company's procedural modus operandi. Venting your frustrations to the hapless sales clerk won't accomplish anything in the near term.

Brandon, I personally think you made made a wise choice in selecting a data provider, and I'm certain you will be happy with Verizon, but the fiasco at the Sprint store could have been handled more courteously.

 

[Joey Ketcham]

The real problem with these procedures, as you noted, lies with the actual company. The employees can be formally sanctioned if they don't follow the company's procedural modus operandi. Venting your frustrations to the hapless sales clerk won't accomplish anything in the near term.

Brandon, I personally think you made made a wise choice in selecting a data provider, and I'm certain you will be happy with Verizon, but the fiasco at the Sprint store could have been handled more courteously.

Exactly, you hit the nail on the head. The customer service rep. doesn't go through that process just because they're bored, because they have to. Getting pissy at them and cussing them out for only doing their job doesn't help anything.

Think of it this way, Brandon, I am assuming you're a police officer. Think how difficult it makes your job when you're dealing with someone who is cussing you out telling you how to do your job, I'm sure you don't like it. So why treat others who are doing their job that way? Treat others how you want to be treated.

And I agree, I like Verizon which is who my data provider is. I've been happy with their service.

 

[Steve Miller]

It's hard to believe how much damage one individual can do to the business of a large corporation. That one employee probably comes into contact with 100+ customers and potential customers a day and if she is not a good representation of the company, over the course of her tenure, look at the impact she makes. And how many more employees are just like her? It's scary.
Enjoy Verizon.

 

[brandongreen]

well, dont assume, because im not a PO. And yeah maybe I blew up too much but thats the first time Ive ever blown up in a public place like that. You dont ignore your customers questions by asking different off the wall questions. Customers dont like to get the run around. They dont deserve my money. And bless her heart, but that girl does not know how to do sales rep.

Im used to a violent environment, so the situation didnt bother me, however I do believe in treating others the way I want to be treated, and I do live by that. And if I ever tried to give a customer the run around or direct him from his main objective, I would expect a giant FU. Bottomline, sprint's customer service was not for me. Verizon treated me better.

 

[Ryan McGinnis]

well, dont assume, because im not a PO.

What are you a Sarge of?

 

[brandongreen]

What are you a Sarge of?

correctional officers.

 

[David Drummond]

I'm of the same mind as Jason. I love the phone/data service, it just gets better every year. I've been with Sprint 8 years now I think.

Customers service was horrid and first. It's better now but still has a way to go. The billing though is where you have to watch them. I don't think two computers in that company can talk to each other. It never fails any time I make a plan change or a phone change that my billing will be fraked up for a couple of months.

I've learned emailing ecare is the most efficient route to fix that however.

 

[Billy Griffin]

Been a Sprint customer since 2002..... no problem here. Good experiences with customer support, they're always "top shelf" with their technology, and prices are competitive, IMHO.
Sometimes their basic-level customer service folks don't know all of the techy stuff, but I just respond politely "can you transfer me to a supervisor or advanced level data specialist?"
That has always worked for me. When money was tight, they would accept a payment arrangement, rather than just cutting off my service.
Yeah, I'd have to say I'm happy with Sprint and will continue to be a customer until I have reason not to be.

Coverage is actually getting better, even with their new 4G areas! Sprint doesn't advertise themselves as having the largest network, but where they make up for it , applicable to me, is in their technology.