Michael,
After running the install program did you also update to the latest version? It's a two step process when you first install GRAE (just making sure). Also, RDale indicated that we need to have you repost the screen shot with the "Problems Details" expanded, so we can see more information about why the program is not responding. I tried looking for a post in the owner's forum from you and didn't see anything - perhaps I missed it.
Mark