RE: data plans
I just chased for a few weeks using AT&T. I have the unlimited data (well, 5GB) plan. I use a Sierra Wireless 881U card, with a Wilson 811201 direct connect and 6dbi omni antenna. The amplifier is supposed to work with all domestic providers except Nextel. Service was great in all of OK (even in the hills in the southeast part, where I was on May 10), TX (I was north of I-20, west, central, and east), and KS where I spent the majority of my time off the beaten path. I averaged 500Mb/day on chase days, and was able to stream level-2 most of the time, with 200kb/s average download speed (2500kb/s in and around OKC and Dallas where 3G is implemented). Connectivity and speed were better then expected. When things worked, it was great. Now the issues...
1) Resolved: AT&T communications Manager application was flaky - no connection when it indicated I was connected and the signal was strong. Resolution: Make sure any firewalls (Windows, Norton, etc), are set to make an exception for the communications manager to contact the internet. PM me if you want help with that. While on travel, I crank my firewall settings for maximum security while spending time on unsecured networks, and the data card ceased to function until I changed the firewall settings.
2) Not Resolved: Warranty issues with the data card. The 881U card failed while I was on the chase trip. To make a long story shorter, I had to purchased a replacement unit from the store as the warranty procedure is to ship a replacement to my home (1000 miles from where I was chasing). I have spent nearly 4 hours on the phone so far with AT&T, going in circles, trying to get reimbursed the $250 for the card. This is not resolved yet. It has turned into a big, convoluted mess and a major waste of my time (and cell phone minutes). This is very frustrating, and AT&T is not going to see a penny of my (now overdue) bill until this is resolved.
3) Resolved: Billing and contract issue - When signing onto the plan, I requested the unlimited (5GB) plan, for $60/mo. Somehow, I was inadvertently signed up for a plan with a 10MB cap, with large charges for bandwidth in excess of this. I nearly had a heart attack when the bill arrived - as you might imagine, I incurred an *enormous* bill. About 30 minutes on the phone with AT&T wiped those service charges from the bill and got me on the plan I requested in the first place.
- bill