AAitken
Enthusiast
- Joined
- Sep 3, 2013
- Messages
- 3
Just thought I would post and share my technical support experience with AEO Photo and my lightning trigger.
Got one for Christmas and couldn't get it to work. Sent an email in to support at around 2pm on a Friday. At 4 pm I got a an email response asking for a phone number where I could be reached. At 4:30 I get a call from Scott with AEO Photo who was just getting off the slopes and a day of skiing.
In short, he quickly ran me through a few diagnostics, narrowed it down to a bad cable, called his office and is having a replacement sent out immediately.
As a business owner I understand that issues happen, but it is how you handle those issues that count. These guys could not have handled it any better. Hats off to them for a job well done.
Got one for Christmas and couldn't get it to work. Sent an email in to support at around 2pm on a Friday. At 4 pm I got a an email response asking for a phone number where I could be reached. At 4:30 I get a call from Scott with AEO Photo who was just getting off the slopes and a day of skiing.
In short, he quickly ran me through a few diagnostics, narrowed it down to a bad cable, called his office and is having a replacement sent out immediately.
As a business owner I understand that issues happen, but it is how you handle those issues that count. These guys could not have handled it any better. Hats off to them for a job well done.
