SN / RS SN location not showing up on RadarScope

[B Gardner]

The specific problem I’m having is my location is not showing up on the RadarScope app. I am signed into the spotternetwork on my RadarScope app, I do have location settings turns on, my location is being sent to the SN, yet me nor any of my team can see my specific “red dot” on the RadarScope app, nor do I show up in the spotter list. I am active on the SN and my account is in good standing. I stayed on RadarScope for an hour just to see if my location would show up.
I am running the latest iOS update, and the latest version of RadarScope. iPhone 8 Plus.

I have gone through a bunch of threads trying to see if anyone else has had this problem but I wasn’t able to find a solution.


Any help would be greatly appreciated.

 

[EFogle]

Have you taken the spotter test?

The specific problem I’m having is my location is not showing up on the RadarScope app. I am signed into the spotternetwork on my RadarScope app, I do have location settings turns on, my location is being sent to the SN, yet me nor any of my team can see my specific “red dot” on the RadarScope app, nor do I show up in the spotter list. I am active on the SN and my account is in good standing. I stayed on RadarScope for an hour just to see if my location would show up.
I am running the latest iOS update, and the latest version of RadarScope. iPhone 8 Plus.View attachment 20327

I have gone through a bunch of threads trying to see if anyone else has had this problem but I wasn’t able to find a solution.
View attachment 20326

Any help would be greatly appreciated.

 

[B Gardner]

Have you taken the spotter test?

Yes. I passed and my account is in good standing.

 

[Marc Wilson]

This happened to me, I just kill the app and keep opening and eventually it refreshed and showed my location. I`m using it on an iphone 11, also try and turn location settings on and off in the phone settings for that app. Its some kind of lag or glitch but eventually it should work.

 

[B Gardner]

This happened to me, I just kill the app and keep opening and eventually it refreshed and showed my location. I`m using it on an iphone 11, also try and turn location settings on and off in the phone settings for that app. Its some kind of lag or glitch but eventually it should work.

I’ve tried and tried. I even went as far to delete the app, redownload it and redo all the settings, still to no avail. This thread is my last hope in fixing it.

 

[Mark Blue]

What does your layers tab show on these two toggle switches?

 

[B Gardner]

 

[Mark Blue]

Hey @John Wetter do you have any ideas? In a previous thread I found here another user (Guy Teague) discussed his issues with iOS on an iPhone 7. The last things I thought of were to make sure the credentials you’re using also work when logging into the SN website (I think you’ve done that). I’d also turn on the “Disable Auto Lock” switch to see if that helps. I’d turn “Report Location” off in any other running instances of RS you have (Windows, iPad, wherever). It couldn't hurt to toggle Report Location off/on to refresh it. John might have some ideas, so hang tight. Thank you.

 

[B Gardner]

Hey @John Wetter do you have any ideas? In a previous thread I found here another user (Guy Teague) discussed his issues with iOS on an iPhone 7. The last things I thought of were to make sure the credentials you’re using also work when logging into the SN website (I think you’ve done that). I’d also turn on the “Disable Auto Lock” switch to see if that helps. I’d turn “Report Location” off in any other running instances of RS you have (Windows, iPad, wherever). It could hurt to toggle Report Location off/on to refresh it. John might have some ideas, so hang tight. Thank you.

Besides my iPhone, I have RS on my iPad and rarely use the location settings on it.

 

[B Gardner]

****SOLUTION FOUND****

I had to re-register a different account at the spotter network and re-take the test. Now I’m back up and running.

 

[John Wetter]

Your username as posted above will not show up in RadarScope because it violates our "Real Names" policy by including information besides your name. It appears an email was sent to an address that bounced. Looking at your account you now have a different email address than what had been signed up for so perhaps it went to an old address you no longer access? Either way, if your name were corrected and then we were notified, your account would again appear on all of our data feeds.

 

[B Gardner]

Your username as posted above will not show up in RadarScope because it violates our "Real Names" policy by including information besides your name. It appears an email was sent to an address that bounced. Looking at your account you now have a different email address than what had been signed up for so perhaps it went to an old address you no longer access? Either way, if your name were corrected and then we were notified, your account would again appear on all of our data feeds.

I see. The email I originally provided is still the email I use to today, but I will make sure the name field contains only my name.

 

[Mark Blue]

We have issues with bounced emails of our own. I need to clean it up soon. Thanks for the expert advice John. I thought about that username but I wasn't sure if that by itself would kill the user experience.

 

[D Wexler]

Hi there. How long after the information is updated in the NWS section of ones profile does the red dot locator come back ? I put a phone number as requested and am waiting for my beacon to come back.

 

[John Wetter]

Hi there. How long after the information is updated in the NWS section of ones profile does the red dot locator come back ? I put a phone number as requested and am waiting for my beacon to come back.

The correction for phone numbers is automatic so it will be when your placefile updates next, which I believe for most platforms is 2-5 minutes. 2 minutes is the rate at which we update the feeds.