Help opening attachments and link problems

[William Combes]

OK, I have an HP M7070 desktop with upgraded RAM to 3GB. Over the last 3-6 months the ability for my system to open up any attachments within an e-mail - MS word, MS excel has me to the point of insanity. There are times where I click on a simple work document to open it within an e-mail and it takes 5-7 minutes to open the document. Yes, I could save it to my desktop, open word then access it but there are times where I just want to open from an e-mail. I've also found that other applications where I need to click on a link or open links are also slowed significantly. For example if I get a link in MS instant messenger and click on it sometimes it locks up the entire system and I have to hard boot. Just wondering if anyone has encountered similar issues. Probably some registry issues or something. Anyone have any ideas? thanks!

 

[John Erwin]

OK, I have an HP M7070 desktop with upgraded RAM to 3GB. Over the last 3-6 months the ability for my system to open up any attachments within an e-mail - MS word, MS excel has me to the point of insanity. Anyone have any ideas? thanks!

You should always mention exactly what operating system you are using and versions of other involved software since it can help to get you accurate answers.

In any case I've encountered similar issues before with some machines, especially if you also have Symantec (Norton) Internet Security installed. Try disabling the e-mail scanning function and see if you still have the problem. You may need to re-install the Anti-virus program to fix this.