Unable to login via RadarScope on iPhone

Discussion in 'Technical issues' started by Russ Jacobson, Jun 8, 2018.

  1. Russ Jacobson

    Russ Jacobson Lurker

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    i think I have read on another thread in this area of technical issues that some (all?) of us are unable to login via iOS on iPhone and iPad via Radarscope to stormtrack. I am a new member and have same issue and resolution to this yet? Note to clarify the problem is not logging in via a browser but trying to login via RadarScope connection to stormtrack.

    Thanks for any feedback

    Russ Jacobson
     
    #1 Russ Jacobson, Jun 8, 2018
    Last edited: Jun 8, 2018
  2. Mark Blue

    Staff Member

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    I use an iPad everyday to do all sorts of administrative tasks and have absolutely no trouble logging into Stormtrack. Your message title mentions Radarscope as the culprit, but your message body says Stormtrack is at fault. Can you please clarify what your issue is so I/we can hopefully get you squared away?
     
  3. Russ Jacobson

    Russ Jacobson Lurker

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    Sorry thought at was more clear. I can login via browser just not via the link/connection through Prolevel 1 of RadarScope. It says wrong certification or such words
     
  4. Mark Blue

    Staff Member

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    Support for RadarScope is found at a different website than Stormtrack. I’d click on the settings (cog wheel) circled in yellow and then the help tab circled in red in the attached image and take it from there.

    7584C624-02D5-463A-8654-405F8CABE585.jpeg

    Now if you cannot remember your password for RS there is a link to recover it in the app. For the average user you purchase the app (one time fee), then if you want more data you can subscribe to Level 1 for an additional annual fee. See the next image for reference where I circled in red.

    27D7CC15-9896-4A67-A0E0-54C82A79BB87.jpeg

    If your head is spinning don’t worry, just look through their FAQs and User Guide and after that I think you should be good to go. I’ll still be here if you get stuck.
     

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