James, that's awful! Do you have a Twitter account? Companies monitor tweets there and are more likely to see it if you were to publicly @ them with the problem. I have seen companies take action as a result of a Tweet that is public. as opposed to Facebook
RE clouds - still a nail-biter of a forecast from Nebraska to Illinois. I am cautiously optimistic of the trends on the NAM, but the GFS has been very persistent on storms along the MO warm front overnight/into the morning. A lot of the NWS offices along the path are issuing special eclipse forecasts in their discussions, worth checking out.
As long as the clouds stay west of Chesterfield.