Spotter network training...

Discussion in 'Support' started by DanWerts, Dec 4, 2018.

  1. DanWerts

    DanWerts EF0

    Joined:
    Feb 8, 2018
    Messages:
    11
    Likes Received:
    3
    Sorry for the frivolous post. If this is a common bug, I apologize for taking up forum space.
    Anyways, I completed the training and passed, but the spotter network page still shows me as having not completed the training (This is, funny enough, the 3rd training I've taken on different sites. 2 of which were skywarn).
    Is this because my training has to be individually reviewed? Or is it some bug with the site?
    Thank you again.

    Dan
     
  2. M Lanham

    M Lanham Lurker

    Joined:
    Jun 27, 2018
    Messages:
    2
    Likes Received:
    1
    I'm having the same issue. I was assuming it would just take a while for the database to update. Does your profile show you as completed the training yet?
     
  3. Mark Blue

    Staff Member

    Joined:
    Feb 19, 2007
    Messages:
    2,587
    Likes Received:
    233
    I’m probably wrong but I swear last summer someone had this issue and logging out and back in to the SN.org site fixed it.
     
  4. DanWerts

    DanWerts EF0

    Joined:
    Feb 8, 2018
    Messages:
    11
    Likes Received:
    3
    Hey guys. Thanks for the responses and the past instances of this followed by their resolution.
    Unfortunately, the problem persists.
    I already have a Skywarn ID assigned (AAN16) And I'm a licensed HAM (KB3SEI), but I was hoping to incorporate spotter network as well. This kind of exploded out of nowhere for me. So I've been rushing to catch up. Doesn't help that I was out of the country for the better part of the last decade.
     
    #4 DanWerts, Dec 6, 2018
    Last edited: Dec 6, 2018
  5. M Lanham

    M Lanham Lurker

    Joined:
    Jun 27, 2018
    Messages:
    2
    Likes Received:
    1
    I tried that, still nothing. Tried in Mac 10.13.14, iOS 12.?, Windows 10 and my left shoe. Nope.
     
    • Like Like x 1
  6. DanWerts

    DanWerts EF0

    Joined:
    Feb 8, 2018
    Messages:
    11
    Likes Received:
    3
    Did you try your right shoe?
    I would but... Well I wear flip flops 24/7 when I'm not at work or out in sub freezing temps all day...
     
  7. Mark Blue

    Staff Member

    Joined:
    Feb 19, 2007
    Messages:
    2,587
    Likes Received:
    233
    I’ve alerted SN support to this thread. They can check things on their end that I cannot.
     
  8. John Wetter

    John Wetter SN President
    Staff Member

    Joined:
    Dec 11, 2005
    Messages:
    748
    Likes Received:
    30
    Hi All,
    Sorry, this is a known issue we're working on. We moved some databases around this past week and are still working on connecting everything back together. This is normally the quiet time of year for sign-ups, so we hope to have it back working shortly! I'll post back in here when we have it fixed... It should only be a couple days.
     
  9. DanWerts

    DanWerts EF0

    Joined:
    Feb 8, 2018
    Messages:
    11
    Likes Received:
    3
    Sounds good!
    Yeah my company is in a freeze as well due to the holidays going on, so I know how that can be when it comes to doing database management. I honestly should have taken that into account when I made the thread tbh. Anyways, you guys are doing good work and I look forward to being able to use it as time goes on.
     
  10. John Wetter

    John Wetter SN President
    Staff Member

    Joined:
    Dec 11, 2005
    Messages:
    748
    Likes Received:
    30
    Can you please take a look now and see if your score is in your profile? In my testing account, it appears we have the data moving now.
     
  11. DanWerts

    DanWerts EF0

    Joined:
    Feb 8, 2018
    Messages:
    11
    Likes Received:
    3
    Unfortunately it's still the same.
    Tossed in a history of scores though. I admit I jumped the gun on the first quiz, then went back and looked over the course properly, then redid it.
    tests.png
     
  12. John Wetter

    John Wetter SN President
    Staff Member

    Joined:
    Dec 11, 2005
    Messages:
    748
    Likes Received:
    30
    Did you use the same email address for the training course as your SN login? That is how the information syncs between the two accounts. I see in SN you are using a hotmail address.
     
  13. DanWerts

    DanWerts EF0

    Joined:
    Feb 8, 2018
    Messages:
    11
    Likes Received:
    3
    Near as I can tell I am using the same email across both databases. I just logged into the training and spotter network and pulled the default information. Here's a screenshot of both of them
     

    Attached Files:

  14. John Wetter

    John Wetter SN President
    Staff Member

    Joined:
    Dec 11, 2005
    Messages:
    748
    Likes Received:
    30
    Hi Dan,
    I'm referring to your main account page on Spotter Network. https://www.spotternetwork.org/account/

    At the bottom right it says what your score is in our database. That should represent the last score you got taking the test. If you logged in to any apps before taking the test you will need to log out and back in again for it to re-check your status for ability to report.
     
  15. DanWerts

    DanWerts EF0

    Joined:
    Feb 8, 2018
    Messages:
    11
    Likes Received:
    3
    Still nothing.
    I thought I might have logged into Pykle some time 7 or so months ago, but that wasn't it.
    No score shows which is the root issue I'm having.
    I've logged out and logged in multiple times on both training and the main page, plus I checked to make sure I wasn't logged in anywhere else in my network (about 4 computers and 3 tablet devices) nothing. I'm not logged into the network from an app as far as I can tell, and I'm not logged in through a 3rd party device either....

    I'm utterly lost at this point. Nothing seems to be fixed.
     

    Attached Files:

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice