Resetting password on Spotter Network

Randy A.

Enthusiast
Apr 18, 2019
3
0
0
Bruner, Mo
The settings menu in Radarscope tells us to ask for assistance in this website for issues with Spotter Network login.

I find no way to request such assistance in forums.

Can someone provide contact information for Spotter Network admin so I can reset password.

The email address I used to create that acct (randyeatkinson@imadroid.com ) is no longer accessable.

Thanks

Randy

randyeatkinson@gmail.com
 

John Wetter

SN President
Staff member
Dec 11, 2005
828
41
11
Maple Grove, MN
www.WxChaser.com
Hi Randy,
If your email address is no longer accessible and you need to reset your password, you are locked out of your account as we cannot 100% verify your account any longer. Your only option is to start over with a new account.
 

Mark Blue

Staff member
Supporter
Feb 19, 2007
2,730
284
21
Colorado
The settings menu in Radarscope tells us to ask for assistance in this website for issues with Spotter Network login.

I find no way to request such assistance in forums.

Can someone provide contact information for Spotter Network admin so I can reset password.

The email address I used to create that acct (randyeatkinson@imadroid.com ) is no longer accessable.

Thanks

Randy

randyeatkinson@gmail.com
You have done the right thing Randy by creating a support post in this sub-forum, which is the Spotter Network support forum. It is monitored by the owner of SN @John Wetter and myself. SN decided to have us (Stormtrack or ST) host their forum here, which is why you wound up here when you clicked Support on the SN website.

The last thing we want SN members to do is select “Contact Us” and email the ST admin account. That creates delays in getting answers and is the wrong way of going about it. Kudos to you for figuring it out from the get go!
 

Randy A.

Enthusiast
Apr 18, 2019
3
0
0
Bruner, Mo
You have done the right thing Randy by creating a support post in this sub-forum, which is the Spotter Network support forum. It is monitored by the owner of SN @John Wetter and myself. SN decided to have us (Stormtrack or ST) host their forum here, which is why you wound up here when you clicked Support on the SN website.

The last thing we want SN members to do is select “Contact Us” and email the ST admin account. That creates delays in getting answers and is the wrong way of going about it. Kudos to you for figuring it out from the get go!

All that searching and posting in forums only to be told that there is no way to get it reset and was told that I would need to create a new account.

Might wanna put that on your website/app help section.

Randy
 
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John Wetter

SN President
Staff member
Dec 11, 2005
828
41
11
Maple Grove, MN
www.WxChaser.com
All that searching and posting in forums only to be told that there is no way to get it reset and was told that I would need to create a new account.

Might wanna put that on your website/app help section.

Randy
We're not willing to compromise the security of accounts so that is where we are left. Absent your registered email address or existing access to your account, we are out of options there. That's fairly standard procedure on most services. Sorry you weren't able to find this support forum through the other links, it anything else comes up, please let us know.
 

Amy P

Enthusiast
May 9, 2019
7
1
0
New Smyrna Beach, FL
I have a question: I've been trying to set up an SN account and it just refuses to allow me to register. Once I enter the password I am sent, it will not acknowledge the email or password (even though it was just emailed to me 1 minute ago). Below is a screenshot of several attempts to login. Of course, I removed the password but just showing what I'm continuously shown.Screenshot_20190509-185219_Samsung Internet.jpgIs someone able to assist?Appreciate your time!
 

Mark Blue

Staff member
Supporter
Feb 19, 2007
2,730
284
21
Colorado
Do you have any useful ideas @John Wetter?

How many different passwords were you sent via email Amy? I believe each new one cancels the one before it. Have you been locked out yet? In any event, help is on the way.
 

Amy P

Enthusiast
May 9, 2019
7
1
0
New Smyrna Beach, FL
I used 3 different emails and had the same results each time. Each one had the same result, so I wondered if it had a bug. Even tried multiple browsers and still nothing.
 

Amy P

Enthusiast
May 9, 2019
7
1
0
New Smyrna Beach, FL
Forgot to mention, I had a password for each email sent. Once I tried twice to login with each, I stopped because I did not want to get locked out. The issue is, I cannot even sign up or register. It keeps stating I'm using the wrong info but this is not accurate because the system is sending me the information to input, which doesn't make any sense. Might be bugged?
 

Mark Blue

Staff member
Supporter
Feb 19, 2007
2,730
284
21
Colorado
If you trust me please send via a PM to me the password that corresponds to the username in the screenshot above AmyAmz22. I'd like to try it to see what happens.
 

Amy P

Enthusiast
May 9, 2019
7
1
0
New Smyrna Beach, FL
Just letting you know, I cleared out my cache and history on my browser, went to forgot password and tried registering that way. It seemed to work, so the info I sent you is no longer valid and I did get in.
Thanks for your assistance on this 😊
 
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