403 Error when submitting Spotter Report via RadarScope

Justin Keller

Enthusiast
Dec 10, 2018
5
0
0
Norman, OK
When trying to submit a Spotter Report via the RadarScope app, I receive the following error:



Is this an issue on the Spotter Network side?

Thanks!
 

Justin Keller

Enthusiast
Dec 10, 2018
5
0
0
Norman, OK
Yes I do. This seems to happen on any device I'm signed into (iOS or Android). I wasn't sure if anyone else is experiencing the same issue.

 

Justin Keller

Enthusiast
Dec 10, 2018
5
0
0
Norman, OK
Yes. I actually work for WDT and we had a RadarScope user email us with the problem. I was able to duplicate the issue, so was wondering if you all had seen that error before or knew what caused it. It doesn't seem to be an issue with the application itself.
 

John Wetter

SN President
Staff member
Dec 11, 2005
828
41
11
Maple Grove, MN
www.WxChaser.com
Thanks Justin, We're seeing this now too and will investigate. We have not seen this error in the past. Feel free to contact us over at support (at) spotternetwork.org as well if we need to do a dive deeper into the integration side.
 

John Wetter

SN President
Staff member
Dec 11, 2005
828
41
11
Maple Grove, MN
www.WxChaser.com
Hi Justin, did the word 'test' appear in your test message? We don't allow tests on the system so we check to see if that word is present in the submission. If it is, then we block the report. Other reports appear to be coming through RadarScope so this seems to be the issue here.
 

Justin Keller

Enthusiast
Dec 10, 2018
5
0
0
Norman, OK
Yeah, I was putting "test" in the description. Just tried another one, under the Other category I listed "overcast and damp", but received the same error message.
 
Feb 20, 2018
26
2
1
Keller, Texas
Attempted to submit three Winter reports today (two web, one RS); however none of them went through. The website showed a redirect error and RS showed a 403 error. I used the "Other" option on RS since there is not a Winter category. Permissions are enabled on RS.
 
Last edited:
Feb 20, 2018
26
2
1
Keller, Texas
Same issue with mine. The 403 popup lasts for about a second or two. I see the report on the SN Twitter feed, but the NWS never receives it. Same result when submitting a report on the website. Once you submit a report, you receive a 500 error after submission.
 
Jan 18, 2009
42
21
11
51
Benton, Arkansas
sacrey.info
January 21, 2019 at 15:30 CST.

Tried again to do a report from RS and received a 403 response. Error disappears too quickly for a screenshot. I was able to log into the website and report successfully. Report shows up in the SN Twitter feed. Report shows up in RS when completed via the website as well.
 
Jan 18, 2009
42
21
11
51
Benton, Arkansas
sacrey.info
Hi John,

I have attempted over the last several days at various times to report using SN within RS without any success. I still receive a 403 response. I have tried logging out and back into SN without success. I have uninstalled and re-installing RS onto my phone. Again no success. My iPad does the same thing.
 
Jan 18, 2009
42
21
11
51
Benton, Arkansas
sacrey.info
An update and a bump on this thread. I am still receiving a 403 Unacceptable code response error from within Radarscope. I have tried several times a day over the last week, at various times of the day and night. This most recent time I tried, Saturday morning, February 2, 2019 at 8:03am, it originally said Report submitted for about 1 second, then put up the 403 once again. Location services are on, I passed the test on SN and it shows on the website. I have uninstalled/re-installed RS, turned my phone off and on, logged out of and back into SN within RS. I have even tried to report from within RS when I was logged into the SN website. All were 403's, unfortunately. I am hoping it isn't just me having this issue.

John